Privacy Policy

Terms and Conditions of LIVING TOURS

Living Tours offers a wide range of tours, tickets, and services (hereinafter referred to as "products") through its website (

As our Terms and Conditions contain legal obligations, we recommend reading them in full and with full attention. They form the basis upon which Living Tours accepts reservations.

Unless otherwise indicated, purchases made through the website are subject to these Terms and Conditions. In all booking procedures, the person making the reservation must be responsible for having accepted these conditions on behalf of the individuals mentioned in the reservation.

Any variation of these Terms and Conditions shall be deemed null and void unless duly authorized in writing by Living Tours.

Terms of Use

By using the website, you agree to be legally bound by these terms, which come into full force and effect immediately. If you do not agree to be legally bound by all the following Terms and Conditions, do not access and/or use the website or any affiliated website of Living Tours. Living Tours may amend these Terms and Conditions at any time by posting online amendment(s). Please check these Terms and Conditions from time to time to ensure that you are aware of any changes made by Living Tours. Your continued use of the website after the changes are posted constitutes your acceptance and ratification to be legally bound by these terms, as updated and/or amended. You are not authorized to copy, reproduce, republish, download, post, transmit, publicly display, or otherwise use the content of (including texts, images, URLs, pricing information, etc.) in any way except for personal and non-commercial use. Any other use of content requires prior written authorization from Living Tours. You agree to use only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit the use and enjoyment of any other person with regard to Your use of is intended for personal and non-commercial purposes and/or to make legitimate booking requests for the products or services offered. You agree not to use this site to make any speculative, false, or fraudulent requests. You agree not to use robots or other automated means to access this site unless specifically permitted by Living Tours.

You hereby represent and warrant that (a) you have not been previously suspended by Living Tours or otherwise banned from the site; (b) you are not a direct competitor of Living Tours; (c) you do not have more than one Living Tours account at any given time; and (d) you have full power and authority to access these Terms of Service, and by doing so, you will not violate any other contract you are a party to.

We grant you permission to use the site subject to the restrictions described in these Terms and Conditions. By accessing or using the site, you may be exposed to offensive, indecent, inaccurate, objectionable, or otherwise inappropriate content. Living Tours does not endorse such content and cannot guarantee its accuracy. Therefore, you access and use the site at your own risk.

User Accounts

You may need to create an account and provide information about yourself in order to use certain features of the site. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in relation to your account. You agree to notify us immediately of any unauthorized use of your account.

Your account is intended for personal, non-commercial use only. You are not authorized to impersonate another person (including adopting the identity of a celebrity), create an account on behalf of someone else, provide someone else's email address, or create more than one account.

We reserve the right to terminate your account at any time, with or without cause.


You can contribute to the site in various ways, including by posting reviews and comments, uploading photos to the site, adding information to your public profile, and rating the contributions of other users (hereinafter referred to as "Your Content").

We may use Your Content in different ways, including displaying it on the site, reformatting it, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same on their own websites and media platforms ("Other Media"). By doing so, you hereby grant us irrevocable permission to use your Content for any purpose. You also irrevocably agree to grant users of the site and users of any Other Media the right to access Your Content in connection with their use of the Site and any Other Media. Finally, you irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content.

You are solely responsible for your Content. You assume all risks associated with your Content, including the reliance of others on its accuracy, completeness, or usefulness, or any disclosure you make of information in Your Content that identifies you. You represent that you own, or have the necessary permissions to use, and authorize the use of your Content as described herein. You will not imply that your Content is sponsored or endorsed by LivingTours in any way.

You may be exposed to liability if Your Content violates any third-party rights, including copyrights, trademarks, patents, trade secrets, moral rights, privacy rights, publicity rights, or any other proprietary or intellectual property rights; if the Content contains material that is false, intentionally misleading, or defamatory; if it contains unlawful material, including hate speech or illicit pornography; if it exploits or otherwise harms minors; or if it violates or advocates the infringement of any law or regulation.

We may remove or reinstate user Content from time to time at our sole discretion. For example, we may remove a review if we have sufficient reason to believe it violates the guidelines governing our content. We have no obligation to retain or provide copies of your Content, and we do not guarantee confidentiality with respect to it.

Living Tours and its affiliates may display advertisements and other information adjacent to or included in the Content on the Site and Other Media. You are not entitled to any compensation for such advertisements. The manner, mode, and extent of such advertising are subject to change without specific notice to you.

Product Validity, Modifications, and Corrections

All products, tours, and services offered by Living Tours are valid according to the dates displayed on or any affiliated website of Living Tours. Living Tours is not responsible for any information provided by other sources.

All requests for modifications/corrections should be directed to the Living Tours Customer Service team, who will process the request.

Living Tours does not charge a fee to correct or change the dates of an existing booking as long as the request is received by the Customer Service team more than 3 (three) days prior to the confirmed travel date.

It is not possible to alter or modify a special event, theater, or show ticket. Sales of these tickets are final and cannot be changed once the original purchase is confirmed.

All other requests for date changes and corrections are subject to the availability of other suppliers and/or service providers; Living Tours cannot guarantee the success of any date change request.

If you request a date change within 3 (three) days or less of the confirmed travel date, Living Tours will attempt to accommodate your request; however, changes made within three days or less of the original travel date may incur an additional fee. For multi-day and overnight tours, date changes made within 7 (seven) days of the confirmed travel date may also include additional fees from our suppliers and/or service providers.

If you make a purchase using a promotional code from Living Tours or accept a discount or special offer price during the Living Tours purchase process, you may invalidate your discount or special offer price by making any changes or corrections to your itinerary after your purchase has been completed. Living Tours may decide, at its sole discretion, whether to honor your discount or special offer price if you make a post-purchase change or correction to your itinerary. Living Tours reserves the right to invalidate your discount or special offer price if you make any changes to a confirmed itinerary.

Occasionally, our suppliers and/or service providers may make changes to tour dates, prices, inclusions, coverage, age requirements, etc. Therefore, Living Tours reserves the right to cancel, alter, or substitute any service, tour, ticket, or product booked on at any time for any reason. In such cases, if you are not satisfied with the alternatives offered, you will be entitled to a full refund of the original purchase price.

Notwithstanding the above, when we are informed in advance by our representatives, service providers, and/or suppliers of a significant change to a reservation and/or a tour, product, or event, we make every reasonable effort to notify the customer, travel agent, and/or distributor, as appropriate, to correct or reissue the reservation, when possible.

Prices and Inclusions/Exclusions

The prices listed on are per person unless otherwise specified. Prices are based on the local rate at the time of quotation, converted to the prevailing international exchange rate as determined by Living Tours. Price quotes are subject to change without notice until a reservation is confirmed. Unless otherwise specified, prices do not include local taxes or usage fees, including departure fees, security fees, port fees, parking fees, customs fees, immigration fees, agricultural fees, passenger facility charges, or international transportation fees. Prices do not include gratuities/rewards to tour directors, drivers, or local guides; passport and visa fees; baggage and personal insurance; any personal items; and beverages or meals not specifically listed under "Inclusions" on the product pages of or affiliated websites of Living Tours.

Payments and Cancellations

Living Tours accepts payments through the Paypal system, using your Paypal account or credit cards: VISA, MASTERCARD, or AMERICAN EXPRESS. There is no charge or service fee for processing payments by credit or debit card. Full payment with a credit card or Paypal is required to make a reservation. The payment will be listed as LIVINGTOURS on the credit or debit card statement. No refunds will be provided once the tour or service has commenced or for any package, accommodation, meal, or any other service used. Canceling a reservation with Living Tours may result in cancellation fees imposed by Living Tours, as described below. Additional fees may be imposed by individual suppliers/operators (refer to the Living Tours Voucher for specific details). Upon canceling any reservation, you will be notified via email, fax, or telephone regarding the total cancellation fees. Event tickets, attractions, theaters, shows, or vouchers These items are non-refundable under any circumstances. Gift Vouchers.

These items are non-refundable under any circumstances. Tour or package starting during a special event period These items are non-refundable under any circumstances. This includes, but is not limited to, Trade Fairs, Public or National Holidays, School Holidays, New Year's Day, Thanksgiving, Christmas, Easter, and Ramadan. Other tour products and services If you cancel with at least 7 calendar days in advance, there will be no cancellation fee. If you cancel between 3 and 6 calendar days in advance, you will be charged a 50% cancellation fee. If you cancel with 2 calendar days in advance, you will be charged a 100% cancellation fee. Transaction amounts may be subject to foreign transaction or exchange fees. Your credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on and the final amount charged to the credit or debit card statement. Please contact your bank or card company if you have any questions about any conversions or applicable fees. Notice for bookings made in Brazil: the IOF (Financial Operations Tax, 6.38%) is not included in the final booking amount and will be charged to the credit or debit card used for the purchase.

Payment Processing

Under this agreement, payment processing services for services purchased on this website are provided by PayPal on behalf of Living Tours, according to the payment method used in the purchase of the respective services. Living Tours Vouchers You will receive a personalized Living Tours Voucher for each tour, event, or service booked. To access or print your Living Tours Voucher(s), you will have access to a secure web page hosted by Living Tours with a link to your Voucher(s). You must provide the authentic original Living Tours Voucher to the appropriate service provider to redeem your tour, ticket, or package. Your booking cannot be honored or redeemed without presenting a valid Living Tours Voucher. For security purposes, when redeeming your Living Tours Voucher, you must present a valid photo ID and sign the Living Tours Voucher. This procedure is for security reasons and helps prevent and deter potential fraud attempts. In some cases, Living Tours also requires you to present the credit card used to purchase your ticket at the time of redemption. This generally applies only to show tickets and attractions. This procedure helps prevent and deter unauthorized use of credit cards. You will be informed during checkout whether or not you need to present the credit card used for the reservation. In some cases, Living Tours may waive this requirement, usually to facilitate gift purchases. However, this requirement can only be waived by contacting Living Tours' Customer Service team after your reservation is confirmed and any changes or corrections are made at the sole discretion of Living Tours. If you make a purchase using a Living Tours Gift Voucher, Living Tours will request that you present the Gift Voucher used to purchase the tour, ticket, or package at the time of redemption. Please note that your Living Tours Voucher(s) may be confiscated and canceled immediately without refund if your signature and/or name do not match those shown on the credit card or Gift Voucher.

Passaportes, Vistos e Seguro

It is the responsibility of all passengers, regardless of nationality and destination, to check the current entry requirements with the consulate of the country they are visiting.

As visa and health requirements are subject to change without prior notice, we recommend that you check the health and visa requirements with the appropriate consulate before departure.

We strongly recommend that you arrange a Travel Insurance Policy before departure. If you cancel your trip or significantly change the travel dates, there are several policies that will reimburse the cost of cancellation fees and related expenses.

Disclaimer and Limitations of Liability

Under no circumstances shall Living Tours or its representatives, affiliates, service providers, suppliers, and/or distributors be liable for the following losses or damages (whether such losses are foreseen, foreseeable, known, or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or damaged reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special, or exemplary damages arising from the use of, regardless of the form of action.

Living Tours and its representatives and suppliers, when making arrangements for hotels, tours, transportation, or any services in conjunction with individual itineraries, shall not be liable for injuries, damages, loss, accident, delay, or irregularity, liability, or expenses to person or property due to any defect of any hotel, carrier, or other company or person providing the services included in the tours.

Furthermore, Living Tours and its agents and suppliers shall not be liable for any illnesses, thefts, labor actions, machinery breakdowns, government actions, acts of war and/or terrorism, weather conditions, defects in any transportation vehicle, or any accident or casualty or any other cause of force majeure.

The content of Living Tours, including information, names, images, photos, logos, prices, dates, and availability regarding or relating to Living Tours,, service provider, operator, and/or distribution partner, is provided "AS IS" and "AS AVAILABLE" without any representation or warranty of any kind (whether express or implied by law) to the extent permitted by law, including implied warranties of quality, satisfaction, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.

At Living Tours, we verify and confirm the accuracy of the details regarding all the products and services we offer. However, Living Tours does not guarantee that the functionality, content, or information contained on the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the servers that make it available are free from viruses or bugs.

If any of these terms are determined to be unlawful, illegal, invalid, or otherwise unenforceable under the laws of any state or country in which these terms are intended to be effective, to the extent and jurisdiction in which such term is unlawful, illegal, invalid, or unenforceable, that term shall be severed from these terms, and the remaining terms shall survive and remain in full force and effect and continue to be binding and enforceable.

Usage Restrictions

You agree that you will not engage in the following actions, nor will you assist or enable others to engage in the following actions:

Use the website to threaten, stalk, deceive, incite, harass, or otherwise interfere with the use of another person on the site.

Use the website to send or transmit spam, chain letters, gambling, junk mail, pyramid schemes, surveys, or other mass messages, whether commercial or not.

Use the website in a way that may create a conflict of interest, such as exchanging reviews or writing and publishing or ordering reviews with owners of other brands.

Use the website to promote intolerance or discrimination against protected classes.

Use the website to infringe upon any third party's rights, including any breach of confidentiality, copyright, trademark, patent, trade secret, moral right, privacy right, publicity right, or any other intellectual property or proprietary right.

Use the website to send or transmit pornographic or illegal content.

Use the website to solicit personal information from minors or harm or endanger minors.

Use any site search/retrieval application, robot, spider, or other automated device, process, or means to access, retrieve, scrape, or index the website or any website content.

These restrictions on use ensure a safe and respectful environment for all users of the Living Tours website.

attempt to gain unauthorized access to the website, user accounts, computer systems, or networks connected to the Site through hacking, password extraction, or any other means; use the Site or any Content of the Site to transmit any computer viruses, worms, defects, Trojan horses, or other destructive items (hereinafter collectively referred to as "Viruses");

use any device, software, or routine that interferes with the proper functioning of the Site or attempt to interfere with the proper working of the Site; create excessive traffic demands; use the Site to violate the security of any computer network, crack passwords, or security encryption codes; disrupt or interfere with the security of, or cause harm to, the site or the Content of the site; remove, circumvent, disable, damage, or interfere with any security-related features of the Site, features that prevent or restrict the use or copying of the Content of the site, or features that enforce limitations on the use of the Site.

Account Cancellation

We may cancel or suspend your account or the ability to use the Site, in whole or in part, at our discretion, for any or no reason, and without prior notice or liability of any kind. For example, we may cancel or suspend your account or the ability to use the Site if you misuse the Site. Any such cancellation or suspension may prevent you from accessing your account, the Site, your Content, the Site's Content, or any other related information.

You may cancel the Terms of Service at any time by terminating your account and ceasing to use any or all parts of the Site. In the event that you terminate your account, we may continue to display previously published Content and will have no obligation to remove any portion of your Content.